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Our client has more than 40 years of research and development in the field of gambling systems made their company a worldwide leading supplier of gambling products. The candidates works closely with their customer, functional business units and software developers to operate the customers system to accomplish operation 24/7. This position reports directly to the local Head of Operations.
Tasks
- Call Centre is a second-level support hub in Budapest where all requests from customers will be handled and dispatched to the relevant internal department or third party
- Handle, register and follow up incoming request/incidents
- Constant communication to involved units and partners
- Analysis and removal of occurring problems according to documentation
- Reporting
Requirements
- Excellent English (verbal & written) is mandatory
- Stress resistant, team player, ready to work in shifts
- Previous experience in working with ITSM ticketing systems is desirable
- IT attitude, willingness to learn new systems
- Minimum of 2 years relevant experience
Advantage
- Bachelor degree
Our offer
- Economically stable and growing enterprise in a high-tech environment
- Excellent working atmosphere
- Competitive remuneration package (fixed 13th and 14th month salary, private health service, cafeteria and etc.)
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