Application Operator

Date published: 2021. April 28.

Location: Budapest Job type: Support & helpdesk

Our client has more than 40 years of research and development in the field of gambling systems made their company a worldwide leading supplier of gambling products. The candidates works closely with their customer, functional business units and software developers to operate the customers system to accomplish operation 24/7. This position reports directly to the local Head of Operations.

Tasks

  • Call Centre is a second-level support hub in Budapest where all requests from customers will be handled and dispatched to the relevant internal department or third party
  • Handle, register and follow up incoming request/incidents
  • Constant communication to involved units and partners
  • Analysis and removal of occurring problems according to documentation
  • Reporting

Requirements

  • Excellent English (verbal & written) is mandatory
  • Stress resistant, team player, ready to work in shifts
  • Previous experience in working with ITSM ticketing systems is desirable
  • IT attitude, willingness to learn new systems
  • Minimum of 2 years relevant experience

Advantage

  • Bachelor degree

Our offer

  • Economically stable and growing enterprise in a high-tech environment
  • Excellent working atmosphere
  • Competitive remuneration package (fixed 13th and 14th month salary, private health service, cafeteria and etc.)
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