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Our client is an IT provider with more than 10,000 employees around the world. They are tasked to run optimize, transform and innovate infrastructure, applications and services to co-create the best customer experience.
Responsibilities
- Support day to day operations monitoring system capacity, availability and pipeline runs
- Monitor status of CI/CD pipelines in the service
- Perform regular housekeeping tasks in the system (e.g. archiving)
- Act as first point of contact in the incident management process (via ServiceNow ticket)
- Make initial root cause analysis for incidents – fix issue within SLA or escalate to 3rd level / other stakeholders upon RACI matrix with proper documentation of the analysis
- Basic administration of service components
- Implement service requests according to existing documentation (e.g. regular data load)
- Implement more complex changes (standard/normal/emergency) according to implementation plan
- Contribute with developers through the organization to identify build failures
- Identify improvement points in performance, reliability, or automation levels and collaborate with 3rd level on enhancement
- Manage existing operational documentation
Requirements
- Experience with public cloud services (preferably Azure)
- Experience with databases
- CI/CD knowledge
- At least 2-3 years of working experience in IT support
What they offer
- Annual Bonus based on Performance
- Flexible Working Hours & Ability to Work From Home
- Learning & Career Development Opportunities
- Supportive Work Culture & Regular Team Events
- Employee Discounts & Company Offerings
- Discount on All You Can Move Sport Pass
