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Our Swiss client is looking for an IT Operations Support who contributes to the day-to-day operations for users of the ETRM System Landscape.
Tasks
- End Of Day (EOD) management Delivery of the EOD including the morning checks, so the users can commence their work at the start of the day
- Incident management handling all incoming tickets, issues and requests in a timely manner while maintaining customer interaction and a high level of user satisfaction.
- Ticket triaging reviewing, categorizing, prioritization and routing incoming tickets to the appropriate teams or team members for resolution.
- Release management ensuring all changes are deployed/released into the production environment in line with the expected resolution documentation.
- User training modularized user training for On-boarding support of new joiners, products, and locations.
- Access control providing and maintaining access management for the ETRM application landscape.
- Proactive Monitoring monitor the ETRM (production) landscape for issues and creating tickets where appropriate to support and streamline the landscape.
- User support trade floor support for local and remote users.
- Project support and Business Analysis participate in critical projects and provide input to complex system configuration to ensure alignment with ETRM Operations principles and procedures
Requirements
- Ideally experience in supporting ETRM system users in the Energy Trading market or experience related to back or front office user system support
- Understanding of at least some of the following Landscape components ION Endur, Azure DevOps, SQL and O365
- Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience
- Proven analytical, diagnostic, and multi-tasking skills with focus on execution and attention to detail
- Demonstrated ability to take ownership of any initiative and to manage expectations
- Bachelors degree/University degree or equivalent experience
- Strong level of written and spoken English
- Strong interpersonal skills and extremely resourceful
Our offer
- Competitive base remuneration determined by actual experience and skills.
- Fringe benefits complementary to the base remuneration (cafeteria, 13th month salary, bonus, health insurance).
- Flexible working hours with Home Office possibility.
- Working together with a dynamic team of IT professionals.
- Great working conditions catalyzing professional development.
- Opportunity to learn diverse technology platforms and industry standard solutions.
