IT Service Desk agent

Date published: May 19, 2022

ID: 10949 Location: Budapest Job type: Support & helpdesk

Tasks

  • Responsible for first-line support and problem-solving of client-facing technology (PC and Mac computers, smartphones, password resets, application malfunctions, printers, etc.) remotely, on the phone and in person
  • Provides light system administration functions, such as creating/deleting users, managing groups, M365, etc.
  • Supports the employees of the Budapest office and at subsidiaries worldwide

Required knowledge and skills

  • 2+ years of end-user support experience
  • Higher level of end-user device support (Win10, macOS 10.15, 11.0, MS Office, iOS, Android, etc.)
  • Basic level of server configuration (Win2012, Azure, Active Directory, O365)
  • Basic level of network troubleshooting
  • Understanding virtualization, storage technologies, monitoring systems
  • Good command of English and fluent Hungarian is required
  • A certificate specializing in IT is a plus
  • Strong communication skills at all levels, verbal and written, in both Hungarian and English
  • Ability to deal with customer requests in a timely manner
  • Team-player who also takes ownership and accountability
  • Drive for excellence and results
  • Motivated in helping others

We offer

  • Continuous learning & development opportunities
  • Challenging and various tasks
  • International, inspiring and dynamic environment
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Application with CV

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