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To support our international partners team, we are looking for a IT System Operations Manager.
Tasks
- Oversee daily operations activities
- Improve operation management systems and process, identify and implement best practices
- Develop policies, procedures and strategies to ensure the most effective customer service
- Act as first level escalation point towards serviced customers
- Oversee incident management activities, lead critical incident resolution
- Participate in problem management
- Participate audits
- Recruit, train and supervise staff
Requirements
- IT technical operations background, including
- Application Application containerization expertize and Application servers operation (Oracle
- WebLogic Server)
- Software Linux and Windows OS, VMware virtualization, Oracle, MySQL, MSSQL databases,
- System monitoring tools, Backup systems, High availability technologies
- Hardware Server hardware, Storage systems, Networking devices (IP networking Firewalls,
- Loadbalancers, Routers, Switches)
- IT service delivery experience
- Strong ITIL Service Operation understanding
- People management practice
- Trust building and appreciating, motivating and engaging colleagues, Delegating and accounting
- tasks
- Minimum of 3 years people management experience and 5 years technical operation experience
- Good English communication skills, both verbal and written
- Collaborative, heigh resilence
- Open-minded and Can do attitude
Advantages
- Bachelor degree or higher education is an advantage
Our offer
- Competitive payment package (13. and 14. months salaries, fix and predictable shift allowances, Home Office
- package)
- Cafeteria and Health insurance
- Mentoring Program, Trainings
- Indoor bike and motorcycle storage
- Team buildings
- Excellent working atmosphere
- Open company culture
- Economically stable and growing enterprise
- Non-conventional domain lottery and sports games
