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Our client is the global IT service provider for a global insurance company and delivers IT solutions that drive the digitalization of the Company Group. With more than 10,000 employees located in 36 countries around the globe, they work together with other insurance entities in leading IT for the worldwide digitalization of the Company. They are now hiring a MAJOR INCIDENT MANAGER.
Tasks
- The (Major) Incident Manager is responsible for defining and steering of the incident process for productive IT systems
- Support the MIC Leads in case of a major incident (e.g. documentation, communication and collocation of analytical data)
- Contact person for all involved parties in the incident management process
- Nomination and involvement of required resources during incidents
- Invitation and dispatching of relevant information regarding incidents
- Evaluation of incident tickets to increase transparency and for reporting purposes
- Information and communication towards affected users in terms of impact and cause and expected resolution time of an incident
- Coverage of a 24/7 support model based on weekly on-call duties
- Contribution to the optimization of the incident management process focusing on efficiency, transparency, end-to-end-responsibility and securing stable IT operations
- Cooperation with other process and product owners (e.g. change, problem and business service management) for continuous improvement of CPI management
Requirements
- Accomplished studies in (business) computer science or an equivalent IT education
- Excellent technical knowledge of interaction between IT applications, network and infrastructure components
- Knowledge of web and cloud technologies as well as basic IT architectures
- High assertiveness and persistence
- Ability to quickly understand complex systems and their interactions
- Cooperative and constructive team player
- Willingness to live personal responsibility and to undertake weekly on-call duties
- Good ITIL knowledge (ITIL foundation level is beneficial)
- Willingness to strive personal development and education
- Contribution in projects and possibility to undertake technical project leadership at CPI
- Ability to deal with conflicts and criticism
- Business fluent German language skills as well as English skills in speech and writing
- Minor readiness to travel (5-10%)
What they offer
- Long term, stable position
- Excellent carrier perspective
- Liberal amount of Home Office
- Remote work is also an option
- Multinational environment
- Participation in a major strategic project in the life of a global insurance company
- A unique, agile corporate culture that offers room for your development
- Transparent corporate communication
- The opportunity to help shape the development
