SAP Governance Analyst

Date published: 2021. May 04.

Location: Budapest Job type: Analyst & Consultant

Be the part of our SAP Security and Governance team to strengthen our IT Governance processes as part of the SAP COMPETENCE CENTER!

In this role you should

  • Ensure compliance of SAP support processes (Incident and change management)
  • Monitor SAP support ticket statuses and escalate tickets if necessary
  • Prepare reports to IT and Business Management on selected KPIs
  • Check compliance quarterly in preparation for Audit
  • Support management with ad-hoc reporting, and ticket follow-up/ escalation
  • Prepare status reports for SAP Change Board meetings
  • Keep IT process documentation up to date
  • Help the SAP Security team on excessive load and vacation

The ideal candidate has:

  • good understanding of ITIL processes (Incident management and change management)
  • willingness to follow/ enforce support processes
  • strong governance mindset and an enterprise-level approach
  • experience in ITSM / Charm services of SAP Solution Manager
  • basic experience in SAP Security tools

Qualifications:

  • Professional experience
  • At least one year experience in SAP support
  • At least 3 years or experience in IT support
  • Language
  • Fluent English in written and verbal is a must have
  • Hungarian (nice to have)
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